At a typical Indian transporter, the traffic team spends the day on the phone: calling drivers to ask where they are, then calling customers to tell them. When a vehicle is delayed near the end of an e-way bill's validity, someone has to notice in time to extend it. When a truck is changed mid-route, the vehicle number on the e-way bill has to be updated.
After delivery, the signed proof of delivery comes back days later, folded in a driver's pocket, or as a blurry WhatsApp photo. Billing waits for the POD, so invoices go out late and payments come in later. Diesel slips, toll charges and driver advances are entered by hand into trip sheets, and nobody knows a trip's real margin until month end.
Logistics automation here starts with the phone in the driver's hand. If the driver can send a photo on WhatsApp, the system can read it, attach it to the right trip, update the customer and release the invoice.