CyberFreezeDev
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Automations for COD checks, order questions, payout matching and stock, connected to Shopify and Razorpay.
Growth in orders brings a matching growth in small, repeated jobs.
COD confirmation, order status questions, payout matching and stock counts are frequent and checkable. Pricing, buying and complaints that need judgement stay with your team.
For an Indian D2C brand, cash on delivery is often a large share of orders, and many COD parcels come back unopened. Each return to origin costs two shipping legs and ties up stock. The fix most stores use is a confirmation call before dispatch, which means someone on the phone all day.
After dispatch come the "where is my order" messages on WhatsApp and Instagram, almost all answerable from the courier tracking page. Then the money: Razorpay settles in batches, net of fees and GST on those fees, so matching a settlement to the orders inside it and to the bank credit takes a spreadsheet and an afternoon. Stock counts drift when the same product sells on the website, a marketplace and in a physical store.
These are the jobs e-commerce automation handles well. They are frequent, rule-based and checkable. Pricing, buying, product decisions and customer complaints that need judgement stay with your team.
COD buyers confirm, change the address or cancel on WhatsApp before dispatch.
When a COD order is placed, the customer gets a WhatsApp message with buttons to confirm, change the address or cancel. Unconfirmed orders are held before dispatch. Built on our WhatsApp CRM and connected to Shopify.
Order status and return requests answered from Shopify and courier data, or passed to a person.
Order status, delivery date and return requests answered on WhatsApp from Shopify and courier data. Anything outside those answers goes to a person with the order already pulled up. See WhatsApp automation.
Razorpay settlements split into orders, refunds, fees and GST, then matched to the bank credit.
Razorpay settlements broken down to the orders, refunds, fees and GST inside each one, then matched to the bank credit. Sales invoices, expenses and GST summaries kept in Fint or posted to Tally.
Launches posted to every account with Cybe Social, and ad spend, sales and returns on one dashboard.
Product launches posted to every connected account from one place with Cybe Social, and ad spend, sales and returns brought together in a marketing dashboard.
Shopify setups, custom storefronts and checkout fixes, plus campaigns from our growth team.
Shopify setups, custom storefronts and checkout fixes from our web engineering team, and campaigns from growth marketing.
Most store owners find the gaps in this table by accident. The system checks them every day.
| Check | Compared against | Typical cause of a mismatch |
|---|---|---|
| Shopify orders | Razorpay payments and COD remittances | Payment captured but order cancelled, or the reverse |
| Razorpay settlement | Bank credit | Fees, GST on fees, refunds and chargebacks deducted |
| COD remittance from courier | Delivered COD orders | Short remittance or orders marked delivered late |
| Website stock | Marketplace and store stock | A sale on one channel not synced to the others |
| Sales invoices | GSTR-1 | Credit notes for returns missing from the return |
| Marketplace payout | Orders, commission and GST TCS | Commission or TCS not booked, so input credit is missed |
Each mismatch is listed with the order number and the amount, for your accounts person to resolve.
We draft product descriptions from spec sheets and generate product images and videos. Your team checks each one against the product before it goes live.
Stores with hundreds of products spend real time writing descriptions and preparing images. We generate first drafts of product descriptions from your specification sheets, and product images and short videos through our video generation studio, for your team to approve. Nothing goes live on the store without someone checking it against the actual product.
We build for stores in Chennai and across India, and for brands selling into the UK, the Gulf and Southeast Asia.
It catches the orders that were never going to be accepted: wrong addresses, duplicate orders and impulse purchases the buyer has changed their mind about. How much it helps depends on your product and audience, so we track confirmed, cancelled and returned orders from day one and show you the before and after.
Yes. We build integrations with both, reading orders, payments, refunds and settlements through their APIs. Other platforms with an API or a regular export can be added the same way.
Yes. The WhatsApp flow says what it can help with, and offers a person at any point. Questions it cannot answer from order data are handed over with the order details attached.
Yes, from the settlement reports the marketplace provides. Each payout is split into orders, commission, shipping fees, GST TCS and adjustments, so you can see what you were actually paid for and claim the TCS credit.
Cybe Social schedules one post to every connected account, with AI suggested captions and hashtags that your team edits before publishing.
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